Terms of Service

Parlo provides AI-powered voice and text agents that answer, screen, place, and summarize phone calls and messages on a phone number you connect or that we provision for you. Parlo for Business gives a business an AI receptionist that answers calls, follows your instructions, captures messages, can make outbound calls and send texts, and produces transcripts and summaries. Parlo Personal gives an individual an assistant that screens incoming calls, rings you for people you designate, and collects the rest into an inbox with summaries and transcripts.

The Service uses automated systems and third-party artificial-intelligence models to understand and respond to callers. Its behavior depends on the instructions and settings you provide, and on the words and audio it receives.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity under your account. Notify us promptly at support@parlovoice.com if you believe your account has been compromised.

Paid plans are billed on a recurring basis through our payment processor, Stripe. Unless stated otherwise, subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. Some plans include usage-based charges (for example, call minutes) in addition to a base fee; those charges are billed for the period in which the usage occurs.

• You authorize us and Stripe to charge your payment method for all fees you incur.
• You can cancel at any time from your account; cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already charged are non-refundable except where required by law.
• We may change prices or plan features on notice; changes apply to the billing period after the notice. Your continued use after a price change is your acceptance of it.
• Taxes may apply and are your responsibility.

The Service relies on telephone numbers and carrier services provided through our telephony providers. When we provision a number for you, you receive a right to use it while your subscription is active; you do not own it. If your subscription ends, the number may be released and reassigned, and forwarding you configured may stop working. If you port a number in or out, you are responsible for following the applicable carrier and porting requirements.

You are responsible for how you route calls to the Service (including any call-forwarding you enable on your own line) and for any charges your own carrier imposes.

To provide the Service, Parlo may record, transcribe, and analyze calls and messages handled by your agent. Recording and monitoring of calls is regulated, and some jurisdictions require the consent of all parties. Depending on the product and how you configure your agent, your agent may tell callers that they are speaking with an AI assistant and that the call may be recorded — Parlo Personal’s assistant is designed to do so — but the disclosures a caller actually hears depend on your configuration (including your agent’s greeting and instructions), and you are solely responsible for ensuring that your use of the Service complies with all applicable call-recording, wiretapping, consent, and privacy laws in every jurisdiction relevant to you and your callers. You must not disable or alter required disclosures in a way that makes your use unlawful.

You agree not to use the Service to, and not to allow anyone to:

• violate any law, or send calls or messages in violation of the Telephone Consumer Protection Act (TCPA), Do-Not-Call rules, anti-spam laws, or similar regulations;
• make unsolicited robocalls or bulk calls/texts without a lawful basis and required consents;
• harass, threaten, defraud, impersonate, or deceive any person, or facilitate illegal activity;
• attempt to reverse engineer, resell, or build a competing service from the Service, or interfere with its operation, security, or other users;
• upload or transmit malware, or scrape or harvest data without authorization.

We may suspend or terminate accounts that we reasonably believe violate these Terms or that create legal or security risk.

The Service is automated and uses AI models that can be inaccurate, incomplete, or unexpected. We do not guarantee that the agent will answer every call, understand every caller, follow every instruction, or produce error-free transcripts or summaries. Output is provided for your convenience and is not professional, legal, medical, or financial advice.

The Service is not an emergency service. Do not rely on Parlo to place, receive, or route calls to 911 or other emergency services, or for any situation where a failure to connect could lead to injury, loss, or harm. Always keep an independent way to reach emergency services.

You retain ownership of the information, instructions, contacts, recordings, transcripts, and other content associated with your account (“Your Content”). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Your Content, and to share it with the service providers described in our Privacy Policy, solely to operate, secure, support, and improve the Service and as otherwise permitted by that policy. You represent that you have the rights and permissions necessary to provide Your Content and to have it processed by the Service.

We may offer a referral program that grants account credit when someone you refer becomes a paying customer. Credits have no cash value, are non-transferable, and cannot be redeemed for money except where required by law. We may change, limit, or discontinue the referral program at any time, and we may withhold credit for referrals we reasonably determine to be fraudulent, self-referrals, or otherwise abusive.

The Service, including its software, design, and trademarks (including “Parlo”), is owned by Patriot AI and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. We may use anonymized or aggregated data that does not identify you or your callers to operate and improve the Service.

The Service integrates third-party providers — including telephony (Twilio), AI models (OpenAI), payments (Stripe), and infrastructure providers. Your use of the Service may be subject to those providers’ terms, and we are not responsible for their acts or omissions.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CALLS OR MESSAGES WILL BE DELIVERED, ANSWERED, OR RECORDED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL SUCH WARRANTIES.

TO THE FULLEST EXTENT PERMITTED BY LAW, PATRIOT AI AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR MISSED CALLS OR MESSAGES, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

You will defend, indemnify, and hold harmless Patriot AI from and against any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, Your Content, your violation of these Terms, or your violation of any law or the rights of any third party — including any claim relating to call recording, consent, or unsolicited calls or texts.

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or create legal or security risk. On termination, your right to use the Service ends; provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) will survive.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before filing any claim, you agree to first contact us at support@parlovoice.com and attempt in good faith to resolve the dispute. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in California, and you consent to their jurisdiction and venue.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

These Terms, together with the Privacy Policy, are the entire agreement between you and Patriot AI regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Patriot AI Holdings LLC — support@parlovoice.com.