Support
Questions about your account, your number, or the iPhone app. Tell us what is going on and we will get back to you by email.
Quick answers
- How do I send my calls to my assistant?
- Forward your cell to your Parlo number. On AT&T, T-Mobile, and most carriers, open iOS Settings, then Phone, then Call Forwarding, and enter your Parlo number. On Verizon, dial *72 followed by your Parlo number, and *73 to turn it off. Your Parlo number is in the app under Settings, then Your number.
- Why doesn't a VIP ring my phone?
- Three things have to be true: the contact is marked VIP on the Contacts screen, the switch “Ring VIP contacts through to this device” is on under Settings, then Your number, and the app has microphone permission. If the ring still does not arrive, sign out and back in on the phone you want to ring.
- How do I delete my account?
- In the app, go to Settings, then Account, then Delete account, which opens the deletion page on the web. Or sign in at pa.parlovoice.com/settings/delete-account. Deleting releases your Parlo number and removes your calls, notes, and contacts.